SHIPPING & RETURNS

NEW COVID RESTRICTIONS

We are trying our hardest to send orders as quickly as possible however due to new restrictions in the UK, we are only able to collect our orders on specific days when the location has undergone a thorough clean and is confirmed covid free. Due to lockdown travelling is now significantly more difficult, so we try to keep the number of times we visit the post office to a minimum. Therefore orders are sent in bulk on allocated days to keep us as safe as possible. I hope you understand and we thank you again for all the orders! It means a tremendous amount to us! If you have any questions please do not hesitate to contact us on info@krucopia.com

PROCESSING YOUR ORDER

ORDERS RECEIVED WILL BE DISPATCHED WITHIN A MINIMUM OF 5 - 10 WORKING DAYS (EXCLUDING CANVAS AND LASER CUT VINYL FOAMEX) WHICH WILL BE SENT WITHIN 7-14 WORKING DAYS. SUBJECT TO CREDIT CLEARANCE, ADDRESS VERIFICATION AND AVAILABILITY OF STOCK. IN THE EVENT THAT AN ITEM IS TEMPORARILY OUT OF STOCK, WE WILL NOTIFY YOU OF THE DELAY AND DISPATCH THE ITEM AS SOON AS IT ARRIVES.

PAYMENT

ALL ORDERS MUST BE PAID FOR IN FULL BEFORE DISPATCH.

SALE ITEMS

ALL SALE ITEMS ARE NON-REFUNDABLE AND FINAL. EXCHANGES CAN BE ARRANGED WITHIN 14 DAYS.
PLEASE CHECK OUR RETURNS POLICY FOR MORE INFORMATION.

UK STANDARD DELIVERY

ORDERS ARE DISPATCHED FIRST CLASS SIGNED FOR WITHIN 5-10 WORKING DAYS, SHIPPING WILL DIFFER DUE TO THE MULTITUDE OF WEIGHTS AND SIZES OF THE ARTWORKS.

REST OF WORLD DELIVERY

A DELIVERY SERVICE IS AVAILABLE TO EUROPE AND THE REST OF THE WORLD AND WILL BE DISPATCHED WITHIN 7-14 WORKING DAYS.
THE STANDARD DELIVERY CHARGE FOR ORDERS TO THE REST OF THE WORLD DIFFERS DEPENDING ON THE SIZE AND WEIGHT OF THE ITEM.

THESE ORDERS CAN ALSO BE SUBJECT TO DELAY DUE TO CUSTOMS & EXCISE EXAMINATION FOR IMPORTED GOODS. PLEASE NOTE THAT IT IS A LEGAL REQUIREMENT THAT WE DECLARE THE FULL VALUE OF THE THE GOODS ON ALL PACKAGES DESTINED OUTSIDE THE EUROPEAN UNION.  KRUCOPIA CAN NOT BE HELD LIABLE FOR ANY LOCAL IMPORT DUTIES AND TAXES IMPOSED.

WE ARE UNABLE TO BE HELD LIABLE FOR ANY DELAY DUE TO CUSTOMS.

RETURNS & EXCHANGES

WE DO NOT OFFER RETURNS SO PLEASE DO BE SURE TO DOUBLE CHECK YOUR ORDER BEFORE PURCHASING.

IN THE UNLIKELY EVENT YOUR ITEM IS FAULTY WE WILL ARRANGE FOR THE ITEM TO BE EXCHANGED BY EMAILING INFO@KRUCOPIA.COM